EN

Last updated: 06.07.2026.

This Privacy Policy explains how SIA HES1 (“we”, “us”, “our”) collects, uses, stores and protects personal data when you visit www.hes1.lv, contact us, submit a request, use our services or otherwise interact with our website.

We respect your privacy and are committed to processing personal data in a lawful, fair and transparent manner in accordance with applicable data protection laws.

1. Data Controller

The data controller responsible for the processing of your personal data is:

Company name: SIA HES1
Registration number: 40103386743
Address: Piedrujas iela 11, ofiss 214, Riga, Latvia, LV-1073
Email: info@hes1.lv
Phone: +371 22304738

If you have any questions about this Privacy Policy or the processing of your personal data, you can contact us using the details above.

 

2. Personal Data We May Collect

Depending on how you use our website and services, we may collect the following types of personal data:

  • name and surname;
  • email address;
  • phone number;
  • company name;
  • information submitted through contact forms or request forms;
  • communication history with us;
  • IP address;
  • browser type and version;
  • device information;
  • website usage data;
  • cookie and analytics data.

We only collect personal data that is necessary for the purposes described in this Privacy Policy.

 

3. How We Collect Personal Data

We may collect personal data when you:

  • visit our website;
  • fill in a contact form;
  • request a consultation or service;
  • place an order or submit a booking, if applicable;
  • subscribe to newsletters or marketing communication;
  • contact us by email, phone or other communication channels;
  • interact with our website through cookies and similar technologies.

Some technical data may be collected automatically when you use the website.

 

4. Purposes of Processing Personal Data

We may process your personal data for the following purposes:

  • to respond to your questions, requests or messages;
  • to provide our services;
  • to prepare offers, contracts, invoices or other business documents;
  • to improve the functionality, security and performance of the website;
  • to analyse website traffic and user behaviour;
  • to send service-related communication;
  • to send marketing communication, if you have agreed to receive it;
  • to comply with legal, accounting or regulatory obligations;
  • to protect our rights and legitimate business interests.

 

5. Legal Basis for Processing

We process personal data only when there is a valid legal basis to do so. Depending on the situation, the legal basis may include:

  • your consent;
  • the need to perform a contract or take steps before entering into a contract;
  • compliance with legal obligations;
  • our legitimate interest in operating, improving and securing our website and services;
  • another legal basis permitted by applicable law.

Where processing is based on consent, you may withdraw your consent at any time.

 

6. Cookies and Analytics Tools

Our website may use cookies and similar technologies to ensure website functionality, analyse traffic, improve user experience and support marketing activities.

We may use tools such as:

  • Google Analytics;
  • Google Ads conversion tracking;
  • Meta Pixel;
  • other analytics, advertising or website functionality tools.

The exact cookies and technologies used on the website are described in our Cookie Policy.

 

7. Sharing Personal Data With Third Parties

We may share personal data with trusted third-party service providers only when it is necessary for the operation of our website, business or services.

Such third parties may include:

  • hosting service providers;
  • website maintenance and development providers;
  • email and communication service providers;
  • analytics and advertising platforms;
  • payment service providers, if applicable;
  • accounting, legal or administrative service providers;
  • public authorities, where required by law.

We do not sell your personal data.

 

8. International Data Transfers

Some of our service providers may process personal data outside Armenia or outside your country of residence. In such cases, we take reasonable steps to ensure that appropriate safeguards are applied in accordance with applicable data protection requirements.

 

9. Data Storage Period

We keep personal data only for as long as necessary for the purposes for which it was collected, unless a longer retention period is required or permitted by law.

The retention period may depend on:

  • the type of personal data;
  • the purpose of processing;
  • legal, accounting or tax obligations;
  • the need to resolve disputes or protect our rights.

When personal data is no longer needed, we will delete it or anonymise it.

 

10. Data Security

We take reasonable technical and organisational measures to protect personal data against unauthorised access, loss, misuse, alteration or disclosure.

These measures may include access control, secure hosting, encryption where appropriate, regular updates and other security practices.

However, no method of data transmission or storage is completely secure, and we cannot guarantee absolute security.

 

11. Your Rights

Subject to applicable law, you may have the right to:

  • request information about the personal data we process about you;
  • request access to your personal data;
  • request correction of inaccurate or incomplete data;
  • request deletion of your personal data;
  • object to certain types of processing;
  • request restriction of processing;
  • withdraw your consent, where processing is based on consent;
  • contact the competent data protection authority.

To exercise your rights, please contact us at info@hes1.lv.

 

12. Marketing Communication

We may send marketing communication only where permitted by applicable law and, where required, with your consent.

You can unsubscribe from marketing communication at any time by using the unsubscribe link in the email or by contacting us directly.

 

13. Links to Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices, content or security of those websites. We recommend that you review the privacy policies of any third-party websites you visit.

 

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page with an updated “Last updated” date.

We encourage you to review this Privacy Policy periodically.

15. Contact Us

If you have any questions about this Privacy Policy or how we process your personal data, please contact us:

SIA HES1
Email: info@hes1.lv
Phone: +371 22304738
Address: Piedrujas iela 11, ofiss 214, Riga, Latvia, LV-1073